Here you can read about our latest product updates, partnerships, and all our milestones throughout the years
March 14, 2025
Calendly vs. Microsoft Bookings vs. Q-nomy: Which Scheduling Tool is Best for Your Business?
In this article, we'll compare Microsoft Bookings vs. Calendly vs. Q-nomy, highlighting their unique features and advantages for businesses looking to streamline their scheduling process.
While most of the world is still somewhere in-between lock-down and re-opening, we turn our eyes to the future to ask: what will be the new normal for customer service, after the dust has settled? In this post, we'll focus on one aspect of service center operation, which is queuing.
Stores and service centers are now starting to reopen. Businesses and consumers are concerned that required safety measures would render the new customer experience unpleasant. Technology, such as Customer Journey Optimization, can help alleviate some of these fears.
When face to face interactions become impractical, service providers transition to digital, and particularly video interactions. Instead of shutting down the service branches, businesses can connect branches to virtual queues, and allow their staff to provide digital customer service.
As the world faces the implications of the coronavirus outbreak, customer service managers now have to deal with a particular challenge. Despite digital transformation strategies, many businesses still rely on face-to-face interactions to set essential activities in motion, such as signing important contracts or customer authentication. Q-nomy provides virtual and scheduled interactions to help companies continue to offer their services while keeping business and health top of mind.
Whether you are a service provider for the telecom industry, financial services, healthcare, or other customer-facing sectors, you are likely already aware of the need for appointment scheduling. If you are running a call center, however, chances are you just attend to call as they come. Well, maybe it's time to start thinking about scheduling phone calls as well...
Telecommunication service providers today are facing many challenges that are critical to the success and possible survival of their business, including effectively implementing a digital transformation strategy and providing exceptional customer experience.
Financial services and customer-focused banking are experiencing a retail revolution. To optimize the customer experience, a financial service organization needs to understand their customer base now, and in the future.
African markets had long since been of interest to Q-nomy, as we have seen an increasing demand for solutions that help organizations improve their customer experience. We kick off 2019 with two new partners in Africa, and we are all set to push forward and make an impact in the region.
To conclude the series of posts on the Q-nomy annual conference held in November 2018, we’ll cover the announcement of Q-Flow 6.2, the latest addition to the Q-Flow 6 family.
We try to choose our partners the same way we choose our employees: based on their skills and motivation, indeed, but also – based on their character and attitude...
Earlier this month, Q-nomy held its annual conference. Our partners were invited to participate in an event that serves to present new products, aligns marketing strategies, solidifies the partner community, and effectively kicks off 2019.
The General Data Protection Regulation (GDPR) that came into effect May 25th 2018 applies to all companies (whether in Europe or not) selling and sorting personal data about EU and EEA citizens. As there are many aspects to GDPR, we’ll go over those that are most common and relevant to Q-Flow® users.
Earlier this month, Q-nomy held its annual developers conference. Our partners sent their programmers and implementation specialists to deepen their Q-Flow knowledge. We trust that the end result of such developer events will be a fuller realization of Q-Flow’s potential and successful delivery of more solutions that enhance omnichannel customer journeys.
Q-Flow Central is a cloud-based platform provided by Q-nomy that serves as a secure and easy link between businesses running Q-Flow, and their customers. In a move recently announced to its business partners, Q-nomy now supports hosting Q‑Flow Central services in any Azure Region.
The Q-Flow database is a wonderful source of information for managers; information about customer experience, staff performance, process throughput, quality of service, efficiency of operations, and resource utilization. The key to converting this data mine into knowledge that’s meaningful and actionable is analytics.
When customers arrive at any walk-in service facility, some form of check-in is required to set them off on their "customer journey". Most service providers aim to have some form of self-service technology for checking in. Kiosks were once the default, but they have some major drawbacks...
Ever since CRM systems took center stage in service providing organizations, the notion of obtaining a "360 degree customer view" became a key part of business strategy. However, obtaining this perfect view of the customer might not be enough...
We recently launched an enhanced partners section on our website. This is part of Q-nomy's shift towards a partner-oriented business model, which puts more emphasis on providing the perfect technology and business platform for value-added partnerships.
Amdocs and Q-nomy Continue Long-standing Partnership
Q-nomy is excited to share the latest milestone in our collaboration with Amdocs, a global leader in software and services. Our long-standing partnership has delivered innovative solutions in financial services, engagement channels, and retail.
Enhancing Data Security in Customer Journey Management with GDPR & HIPAA Compliance
Q-Flow 6.4 now includes enhanced security features that ensure compliance with GDPR and HIPAA standards, providing a more secure and seamless experience for managing customer interactions.
Scotiabank Launches New Appointment Feature in Mobile Banking App
Scotiabank has introduced a new Pre-Appointment and electronic ticket service through its Mobile Banking App. This tool aims to improve customer service and reduce waiting periods, hereby minimizing exposure to COVID-19.
Three projects, implemented in collaboration with Clalit Health Services and Callflow Software, were among the winners at the Recognition at the People & Computers' magazine IT Awards.
Get Ready for a Scheduling Revolution: Q-nomy Unveils Q-Flow Online Booking Journey
Q-nomy Inc. proudly presents its latest innovation: the Q-Flow Online Booking Journey. This cutting-edge platform represents a significant leap in online appointment scheduling software, offering unparalleled adaptability and seamless integration.
Q-nomy Presents the Cubu® Button for Integrated Appointment Scheduling
Q-nomy is pleased to announce the first update of 2024 for its Cubu platform: the introduction of the Cubu® Button. This new feature is designed to integrate the Cubu Portal directly into an organization's website, streamlining the process for customers to access appointment booking and queue management services.
Q-nomy Participates in Prestigious "Banking RPA Day-2023" Online Conference
Q-nomy recently participated in the "Banking RPA Day-2023" online conference, held on December 8, 2023. Organized by Business Format Group of Ukraine, this event brought together local industry leaders and experts in a dynamic virtual forum.
Q-nomy Adds Google Meet to its Q-Flow Software Integration Options
We're excited to announce that Google Meet is now integrated into Q-nomy's Q-Flow, enhancing our omnichannel customer service solutions with more video conferencing flexibility.
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