Appointment Scheduling Software for Small & Medium Businesses

Q-nomy’s easy scheduling software and queue management system streamline the customer journey, transforming the way your customers schedule appointments in-branch and online.

Appointment Scheduling

Appointments Booking for Small & Medium Businesses

Appointment scheduling software for banks should elevate the customer experience. Q-nomy’s software is designed with key features that make scheduling and managing a meeting a streamlined experience.

Appointment scheduling software for small business has never been easier. Streamline your operations, enhance your customer experience, and do it all with the help of:
Online Self-Booking

Add a self-service portal to your scheduling process that puts the power to book appointments into the customer’s hands.

Smart Calendar

Optimize the traditional online booking system for small business with our smart calendar feature. Scheduling adjusts to your team’s availability and ensures no double booking.

Productivity And Efficiency Optimization

Connect the right agents with clients efficiently and effectively. Automate appointment reminders, reduce the risk of no-shows and prepare agents with the tools they need to offer the service clients deserve.

Customer journey

Queue Management for Small & Medium Enterprises

Omnichannel queue management through Q-nomy streamlines queues across all interaction points in-person, online or on the phone.
Agent Dashboard

Omnichannel dashboards help agents track customer wait times and status from one central location.

Tools for Agents and Managers

Personalize support with the help of customer profiles and real-time updates across each service channel.

Productivity And Efficiency Optimization

Qnomy’s customer scheduling software for small business automates notifications, provides real-time updates and gives agents the tools necessary to deliver fast, high-quality service.

Customer journey

Win Back Time with No-Code Automation

No-code automation options help businesses move clients through the appointment pipeline by automating workflows based on rules and route cases.
Automation

Automation is integral to Qnomy’s easy scheduling software that uses no-code rules to route customers to the best service agent dynamically. You set the rules, and our platform adjusts based on service history, type and urgency.

Case Routing

Set pre-defined rules inside our platform to improve accuracy and efficiency for agents and clients. Case routing connects clients with the right person every time.

Customer journey

Customer Journey, From Start To Finish

Appointment scheduling software for banks should elevate the customer experience. Q-nomy’s software is designed with key features that make scheduling and managing a meeting a streamlined experience.

Empower Your Customers With Self-Booking

Give your customers the booking software for small business that puts them in charge of scheduling appointments, updating their information or rebooking.

Seamless Website Integration

Add Q-nomy to your website to offer your clients an easy scheduling program that allows them to book appointments and join queues without needing to leave your site.

Reminders

Automate the way your company sends reminders via email and SMS and reduce no-shows.

In-Branch Check-In Via a Kiosk

Offer in-branch appointment check-in via a hardware kiosk.

Online Meeting Check-In

Virtual tickets allow customers to check in to online meetings minutes before the appointment.

Personalized Messaging On Printed Tickets

Add personalized messaging on tickets that your customers and clients can print at your kiosk. Tickets will include a ticket number and service details, too.

Engage Customers During Wait Time

Q-nomy’s Digital Signage model makes it easy to engage with customers while waiting for meetings with entertaining or promotional content.

Reduce Anxiety With Voice Announcements

Voice announcements inform customers that it’s time for their service or appointment, giving them peace of mind that they won’t miss their turn. 

Virtual Queues

Virtual tickets keep customers informed while they wait for an online service.

The Agent Console

An all-in-one solution for client case management. The Agent Console empowers agents to navigate multiple queues and manage their workload with greater ease.

Face To Face Or Video Call

Interact with customers in person or virtually. Q-nomy’s Agent Console is equipped to handle face-to-face meetings or video calls via Microsoft Teams, Zoom, or other video platforms. 

Resolving Cases

Resolve critical customer issues with ease to maintain high levels of satisfaction and customer loyalty.

Automated Case Closure Assessment

Q-nomy’s automated rules streamline case closure assessment, ensuring all criteria are met before marking a case as resolved or pushing it forward for further processing.

Resolving Satisfaction Score Cases

Gain valuable insights into the customer service experience by inviting customers to rate their satisfaction at the end of their journey.

Analyze Rating Data

Proactively improve the customer experience through detailed Customer Satisfaction reports that give insights into rating data and trends in customer satisfaction.

Managing Large-Scale Customer Service Operations Has Never Been Easier

Appointment scheduling software for banks should elevate the customer experience. Q-nomy’s software is designed with key features that make scheduling and managing a meeting a streamlined experience.

Advanced Service Planning

Qnomy offers more than just service scheduling software for small business needs; it offers a robust solution that empowers managers to proactively allocate resources to meet customer demand.

Calendars Management

Manage customer intake seamlessly with easy-to-use scheduling software that allows you to set your working hours, define agent availability, adjust appointment durations, and streamline operations.

Automate Your Business Flow

Streamline your workflow and operations using customized business rules that align with individual needs, optimize resource allocation, enhance decision-making, and support operational goals.

Track KPIs In Real-Time

Track and monitor performance and service metrics in real-time across your entire organization. Identify trends and issues as they emerge to optimize and enhance your operations.

Keep An Eye On Your Agents

Monitor agent attendance, availability, and activity to ensure customers are being actively and efficiently served. Consistently track key metrics to enhance and improve your support over time.

Track What Matters Most

Track essential KPIs like agent attendance, average wait times, customer satisfaction, and case volume. Maintain visibility into metrics to make informed decisions and enhance your service.

Analyze Data From Every Angle

Monitor key metrics over time to identify patterns that impact your service quality. Compare data across units to gain a birds-eye-view of your service quality and find areas of improvement.

Improve Customer Flow Efficiency

Optimize customer interactions at every step with easy-to-use scheduling software designed to reduce wait times, balance workloads, streamline processes, and improve overall satisfaction.

Case Studies

Our bank appointment software improves client satisfaction, boosts booking rates and minimizes costs. But don’t just take our word for it. We’ve worked with excellent banking institutions that have transformed appointments with the help of Q-nomy.

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Transforming customer experience- the cooperative banks new appointment scheduling software

The Co-operative Bank has over 50 branches and offers various financial products, including accounts, mortgages, and credit cards. It continuously improves operational processes to enhance service quality.
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Sheba Medical Center- Success Story

Q-nomy delivered an appointment scheduling system that surpassed the Sheba Medical Center’s expectations, and was a cornerstone in the medical center's new IT roadmap.
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Apple Premium Resellers

Apple Premium Resellers (APRs), in numerous countries around the world, are operating their stores using the service model preferred by Apple owned stores: which means, having pre-scheduled appointments as the main option for receiving service and consulting.
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Leading Telecom

The following case study discusses a leading telecommunications company, which is among the world's largest telecommunications companies, one of the largest providers of mobile telephone services, and a leading provider of fixed telephone services in the United States.
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Bay County Tax Collector

Bay County Tax Collectors’ four offices serve nearly 200,000 constituents every year. Each office provides a wide range of services, including drivers' licenses and vehicles, property tax, and concealed weapons permits. Cities in Bay County include Fountain, Lynn Haven, Mexico Beach, Panama City, Panama City Beach, and Youngstown.
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UK Multinational Telco

The British multinational telecommunications company, with headquarters in London, predominantly operates services in the regions of Asia, Africa, Europe, and Oceania. The company owns and operates networks in over 20 countries and has partner networks in over 50 additional countries. Its Global Enterprise division provides telecommunications and IT services to corporate clients in 150 countries.

Frequently asked questions

Answers to the most common questions we get! Have a different question?

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What is appointment scheduling software?

Appointment scheduling software helps businesses and organizations streamline their scheduling process. It allows clients to book appointments online, automates confirmations, and integrates with backend systems for efficient management.

How does online appointment scheduling software work? 

Online scheduling software operates in the cloud or on-premise, enabling users to book appointments via a website or mobile app. Businesses can set preferences for available times, integrate with calendars, and automate reminders to reduce no-shows.

How does your software handle both small businesses and large enterprises? 

Cubu is our SaaS solution designed for small to medium-sized companies, offering a simple, user-friendly interface and powerful functionalities like scheduling, automated reminders, and queue management. It’s perfect for businesses that want a fast, easy setup with minimal overhead.

Q-Flow is our enterprise-grade solution, tailored for large organizations with complex needs. It offers deep customization and integration with existing systems like CRM and ERP and is scalable across multiple locations. Q-Flow is ideal for organizations that need to handle large volumes of appointments and customer interactions. 

Our software is designed to scale, offering tailored solutions for small businesses while providing enterprise-level features like advanced analytics, multi-location management, and custom workflows for larger organizations.

Is there free online appointment scheduling software? 

While free solutions exist, they often come with limitations. Cubu offers scalable solutions, and businesses can select the pricing tier that fits their needs, ensuring the software can grow with your organization.

What software is used for appointment scheduling on Mac? 

Cubu and Q-Flow are fully compatible with Mac, offering seamless integration with other tools you may already use in your workflow.

How does appointment scheduling software improve customer satisfaction? 

Our software ensures that clients can book appointments at their convenience, receive timely reminders, and avoid scheduling errors, leading to higher satisfaction and more streamlined service.

We help streamline your physical & digital customer journey

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