Customer Interaction Management

Introducing Q‑nomy's CIM (Customer Interaction Management) solution - an omnichannel platform for streamlined customer communication and efficient automation, adaptable to diverse business needs. It includes an administrator interface for templates, online forms, and automated messaging, enhancing communication efficiency and process automation.

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Customer Interaction Highlights

Customer Interaction Management software helps organizations streamline and optimize customer interactions across various touchpoints. It enables efficient communication, personalized experiences, and seamless coordination between customers and agents.

Omni-channel communication management

Our solutions provide performance and service level data analysis to support managers in streamlining customer service and reducing operational costs. With our data analysis, educational institutions can gain insights into their operations, improve their processes, and optimize their resources.

Automated messaging

Q-nomy's CIM solution can be configured to automatically send messages to customers based on specific events and conditions, such as appointment reminders or follow-up messages after a service interaction is completed.

Customizable messaging templates

Our CIM solution allows businesses to create and customize messaging templates for different communication channels. This ensures that messaging is consistent across all channels and can be tailored to specific customer needs.

BPM integration

The CIM solution integrates seamlessly withQ-nomy's business process management software. This feature provides customers with transparency on the status of their case, and ensures they are always informed and up-to-date.

Our clients' success stories

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CEMEX Nicaragua

The CEMEX company was founded in 1906 in Mexico. Today it is a global leader in the building materials industry, with presence in more than 50 countries. CEMEX Nicaragua is a market leader and has been part of this great global family since 2001. The CEMEX plant in San Rafael del Sur is the only one in Nicaragua that performs the complete cement production process and additionally offers a 24/7 dispatch service.

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BAC Credomatic Bank

BAC Credomatic is present in six countries: Panama, Costa Rica, Nicaragua, Honduras, El Salvador, and Guatemala. With a wide geographic presence, the group has also been able to increase its client base. It currently serves more than 2.2 million people and more than 100,000 companies. In Guatemala, it occupies the first place in profits.

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Bay County Tax Collector

Bay County Tax Collectors’ four offices serve nearly 200,000 constituents every year. Each office provides a wide range of services, including drivers' licenses and vehicles, property tax, and concealed weapons permits. Cities in Bay County include Fountain, Lynn Haven, Mexico Beach, Panama City, Panama City Beach, and Youngstown.

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We help streamline your physical & digital customer journey

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Since 2002, Q-nomy has been developing, selling, and implementing software solutions that help organizations optimize the customer experience in their branches or stores. Q-nomy's vision is to make the most out of every customer's visit: more sales, greater customer satisfaction.

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