Banking

Q-nomy's solution for banks includes appointment scheduling, workflow, customer communications, and visit management tools to transform your bank into a modern, sales-driven, omnichannel operation. Our customer experience management software reduces wait times and increases customer satisfaction.

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Q-nomy's Banking Products

Our innovative solutions simplify branch operations, optimize staff utilization,
and enhance the customer banking experience.

Appointment Management for Banks

Efficient appointment management is essential for delivering seamless banking experiences. Our solutions allow customers to schedule visits easily, reduce wait times, and ensure service is delivered promptly. By optimizing staff availability and streamlining branch operations, we help banks provide exceptional service while maximizing efficiency.

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Queue Management System for Banks

Effective queue management is critical to ensuring smooth operations in busy banking environments. Our solutions help banks minimize wait times, organize customer flow, and enhance the in-branch experience. With real-time tracking and intelligent queue optimization, banks can serve customers efficiently, reduce congestion, and improve overall satisfaction.

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Trusted by thousands of organizations

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Banking Use Cases

Discover the impactful use cases of Q-Flow in the banking sector. These examples illustrate how banks leverage Q-Flow to streamline customer service, reduce wait times, and enhance overall branch efficiency.

Omnichannel Customer Care

Q-nomy provides a complete omnichannel banking software solution to handle customer interactions, support, service, and sales, across any channel – both digital and physical.

Communicate with customers via messaging, video, in-branch digital signage and more. Schedule virtual and face-to-face appointments, and manage the customer journey using skill-based and profile-based routing and prioritization.

Online Appointment Scheduling

Q-nomy’s software for bank appointment scheduling increases customer satisfaction and agent sales output in banks, credit unions and other financial institutions. It optimizes the omni-channel customer appointment booking experience by managing scheduling from self-service online and mobile apps, as well as from contact center and branch agents.Our solution can be used to manage in-branch meetings, video appointments, contact center call-back, and more.

Video Call Management

Even after successful digital transformation, maintaining the personal relations with select customers is still important. While many operations no longer require physical attendance of the customer, video appointments increase the level of transaction security, improve customer trust and loyalty, and increase NPS and other important KPIs. Q-nomy's call management solution provides the full branded experience around your video platform, including a virtual lobby app and a modular online booking interface.

Benefits of Q-nomy's Banking Solution

Q-nomy empowers banks to achieve higher sales,
improve customer satisfaction, and propel their business forward.

Exceptional customer experience

Q-nomy's software manages all aspects of the in-branch and digital customer journey, providing a personalized omnichannel experience that boosts customer satisfaction and loyalty.

Sales increase

Increase sales by enabling staff to engage with customers in a more personalized and effective manner, and by leveraging appointment invites and reminders, in-branch digital signage and other channels, to combine targeted advertising with service messages.

Reduced IT costs

Our solution streamlines retail operations, reduces the need for unnecessary manual work, and increases productivity. Optimized staff and resource utilization result in lower store operation costs and improved efficiency.

Efficient and profitable stores

Increase sales by enabling staff to engage with customers in a more personalized and effective manner, and by providing an easy-to-use appointment scheduling system that converts online leads to physical store sales.

Our clients' success stories

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Q-nomy News Room

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October 23, 2024

Introducing Virtual Lobby 3.2.0: The Future of Appointment Scheduling and Queue Management

Virtual Lobby 3.2.0 simplifies scheduling and queue management with virtual waiting rooms, secure check-ins, and no-show reduction—enhancing customer experience across industries.

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September 3, 2024

Cubu Launches Agent Attendance and Real-Time Monitoring Update

Cubu introduces significant enhancements to its appointment booking and queue management platform. This update improves agent attendance tracking, real-time monitoring, and overall user experience.

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July 23, 2024

Enhancing Data Security in Customer Journey Management with GDPR & HIPAA Compliance

Q-Flow 6.4 now includes enhanced security features that ensure compliance with GDPR and HIPAA standards, providing a more secure and seamless experience for managing customer interactions.

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July 17, 2024

Q-nomy Unveils Q-Flow 6.4: The Future of Appointment Scheduling and Queue Management

We're excited to announce the release of Q-Flow 6.4, our latest upgrade to the customer journey management software.

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May 15, 2024

Scotiabank Launches New Appointment Feature in Mobile Banking App

Scotiabank has introduced a new Pre-Appointment and electronic ticket service through its Mobile Banking App. This tool aims to improve customer service and reduce waiting periods, hereby minimizing exposure to COVID-19.

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April 2, 2024

Q-Flow Wins at People & Computers' IT Awards

Three projects, implemented in collaboration with Clalit Health Services and Callflow Software, were among the winners at the Recognition at the People & Computers' magazine IT Awards.

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March 5, 2024

Get Ready for a Scheduling Revolution: Q-nomy Unveils Q-Flow Online Booking Journey

Q-nomy Inc. proudly presents its latest innovation: the Q-Flow Online Booking Journey. This cutting-edge platform represents a significant leap in online appointment scheduling software, offering unparalleled adaptability and seamless integration.

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January 2, 2024

Q-nomy Presents the Cubu® Button for Integrated Appointment Scheduling

Q-nomy is pleased to announce the first update of 2024 for its Cubu platform: the introduction of the Cubu® Button. This new feature is designed to integrate the Cubu Portal directly into an organization's website, streamlining the process for customers to access appointment booking and queue management services.

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December 12, 2023

Q-nomy Participates in Prestigious "Banking RPA Day-2023" Online Conference

Q-nomy recently participated in the "Banking RPA Day-2023" online conference, held on December 8, 2023. Organized by Business Format Group of Ukraine, this event brought together local industry leaders and experts in a dynamic virtual forum.

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November 7, 2023

Q-nomy Adds Google Meet to its Q-Flow Software Integration Options

We're excited to announce that Google Meet is now integrated into Q-nomy's Q-Flow, enhancing our omnichannel customer service solutions with more video conferencing flexibility.

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We help streamline your physical & digital customer journey

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Since 2002, Q-nomy has been developing, selling, and implementing software solutions that help organizations optimize the customer experience in their branches or stores. Q-nomy's vision is to make the most out of every customer's visit: more sales, greater customer satisfaction.

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