Telecom

Q‑nomy's cutting-edge telecom solution delivers personalized, omnichannel service that transforms in-store experiences. Streamline visitor management, and boost store efficiency with smart routing. Elevate sales, profitability and customer satisfaction across all telecom store service locations and contact centers.

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Trusted by thousands of organizations

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Streamline Interactions with Our Telecom Products

Q-Flow optimizes customer interactions in the telecom industry by efficiently managing queues and service requests. It intelligently routes customers to the appropriate service agents, reducing wait times and enhancing operational efficiency.

Telecom Appointment Scheduling Solution

Seamlessly manage appointments, streamline resource allocation, and skyrocket customer satisfaction with effortless booking processes. Experience unparalleled efficiency and customer engagement, setting new benchmarks in telecom service excellence.

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Queue Management System for Telecom Services

Revolutionize telecom service queues with our cutting-edge Queue Management System. Experience seamless customer flow, significantly reducing wait times and ensuring adherence to protocols. Optimize every step of the customer journey, delivering unparalleled efficiency and enhancing overall customer satisfaction.

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Q-nomy helps leading telecom brands in the world

Discover how Q-Flow optimizes customer interactions, streamlines service processes, and enhances overall operational efficiency in telecom organizations.

Store appointment scheduling

Q-nomy's appointment scheduling platform allows you to set up and manage store calendars and staff availability. Customers can easily schedule and check in for appointments, while staff members can schedule appointments and review appointments scheduled through other channels. The administrator interface lets you configure store working hours, appointment types, and access permissions. We also offer a customizable self-service Web and mobile interface that allows customers to schedule appointments online or through their mobile phones. And with automated reminders, customers will always stay informed about their appointments.

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Buy online, pickup in store

Q-nomy's solution for Buy Online Pickup in Store (BOPIS) allows telecom retailers to quickly and efficiently offer their customers a convenient and safe option for receiving their purchases. Our Q-Flow platform streamlines the entire process, from online appointment scheduling to ERP and CRM integration, and in-store staff greeting and order fulfillment. By offering BOPIS, retailers can increase sales, reduce operational costs, and optimize the customer experience by minimizing wait time and speeding up the pickup process in the store.With a complete BOPIS process management, Q-nomy offers a unique, industry-leading solution that integrates both digital and physical channels and enables additional use cases, such as Browse Online, Buy In Store.

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Video Tech Support

Q-nomy's video call management solutions is perfect for streamlining technical support calls. It allows customers to present their issue, such as error messages or malfunctioning equipment, and enables reps to clearly convey the required operation. Q-nomy's manages video call scheduling, as well as virtual queues for ad-hoc calls. Much more than just sending call links to customers, we deliver a complete customer experience, including a Virtual Lobby application, and provide management with service level stats.

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Field Technicians

Q-nomy's solution for field technicians includes appointment booking, agent workday management, and customer communications. The agent app provides agents a clear view of upcoming visits, travel plan and navigation. Customers receive automatic appointment reminders, and notifications in case of delays. Customers can book appointment using the same user interface as in-store appointments, and management gets the 360 view of all customer touch points.

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Benefits of Q-nomy's Telecom Solution

Enhancing Efficiency, Customer Experience, and Profitability

Exceptional customer experience

Q-nomy's software manages all aspects of the in-store and online customer journey, providing a personalized omni-channel experience that boosts customer satisfaction and loyalty. With real-time load balancing and wait-time optimization, our solution reduces customer wait times, and ensures consistency across channels.

Decision support

Q-nomy's telecom solution provides actionable data for managers to make informed decisions about staff scheduling, store performance, and customer service levels. This data allows managers to optimize business processes, improve staff productivity, and increase customer satisfaction, ultimately driving higher revenue and ROI.

Efficient and profitable stores

Our solution streamlines retail operations, reduces the need for unnecessary manual work, and increases productivity. Optimized staff and resource utilization result in lower store operation costs and improved efficiency.

Sales increase

Increase sales by enabling staff to engage with customers in a more personalized and effective manner, and by providing an easy-to-use appointment scheduling system that converts online leads to physical store sales.

Our clients' success stories

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Q-nomy News Room

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October 23, 2024

Introducing Virtual Lobby 3.2.0: The Future of Appointment Scheduling and Queue Management

Virtual Lobby 3.2.0 simplifies scheduling and queue management with virtual waiting rooms, secure check-ins, and no-show reduction—enhancing customer experience across industries.

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September 3, 2024

Cubu Launches Agent Attendance and Real-Time Monitoring Update

Cubu introduces significant enhancements to its appointment booking and queue management platform. This update improves agent attendance tracking, real-time monitoring, and overall user experience.

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July 23, 2024

Enhancing Data Security in Customer Journey Management with GDPR & HIPAA Compliance

Q-Flow 6.4 now includes enhanced security features that ensure compliance with GDPR and HIPAA standards, providing a more secure and seamless experience for managing customer interactions.

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July 17, 2024

Q-nomy Unveils Q-Flow 6.4: The Future of Appointment Scheduling and Queue Management

We're excited to announce the release of Q-Flow 6.4, our latest upgrade to the customer journey management software.

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May 15, 2024

Scotiabank Launches New Appointment Feature in Mobile Banking App

Scotiabank has introduced a new Pre-Appointment and electronic ticket service through its Mobile Banking App. This tool aims to improve customer service and reduce waiting periods, hereby minimizing exposure to COVID-19.

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April 2, 2024

Q-Flow Wins at People & Computers' IT Awards

Three projects, implemented in collaboration with Clalit Health Services and Callflow Software, were among the winners at the Recognition at the People & Computers' magazine IT Awards.

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March 5, 2024

Get Ready for a Scheduling Revolution: Q-nomy Unveils Q-Flow Online Booking Journey

Q-nomy Inc. proudly presents its latest innovation: the Q-Flow Online Booking Journey. This cutting-edge platform represents a significant leap in online appointment scheduling software, offering unparalleled adaptability and seamless integration.

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January 2, 2024

Q-nomy Presents the Cubu® Button for Integrated Appointment Scheduling

Q-nomy is pleased to announce the first update of 2024 for its Cubu platform: the introduction of the Cubu® Button. This new feature is designed to integrate the Cubu Portal directly into an organization's website, streamlining the process for customers to access appointment booking and queue management services.

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December 12, 2023

Q-nomy Participates in Prestigious "Banking RPA Day-2023" Online Conference

Q-nomy recently participated in the "Banking RPA Day-2023" online conference, held on December 8, 2023. Organized by Business Format Group of Ukraine, this event brought together local industry leaders and experts in a dynamic virtual forum.

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November 7, 2023

Q-nomy Adds Google Meet to its Q-Flow Software Integration Options

We're excited to announce that Google Meet is now integrated into Q-nomy's Q-Flow, enhancing our omnichannel customer service solutions with more video conferencing flexibility.

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We help streamline your physical & digital customer journey

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Since 2002, Q-nomy has been developing, selling, and implementing software solutions that help organizations optimize the customer experience in their branches or stores. Q-nomy's vision is to make the most out of every customer's visit: more sales, greater customer satisfaction.

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