Clients' Success Stories

Aguas de Saltillo (AgSal) began operations on October 1, 2017, and was tasked by public tender to provide efficient management of the drinking water system in the city of Saltillo, Coahuila de Zaragoza, Mexico.

Yorkshire Building Society (YBS) is the third-largest building society in the UK. With its headquarters in Bradford, West Yorkshire, England, YBS has been providing financial services since 1864 and today offers a range of products such as savings accounts and mortgages.

Colfondos (Colfondos S.A. Pensiones y Cesantías) is a Colombian pension fund management service provider that was founded in 1991. Today it is a member of the Habitat group, one of Latin America's largest pension fund managers.

The Co-operative Bank has over 50 branches and offers various financial products, including accounts, mortgages, and credit cards. It continuously improves operational processes to enhance service quality.

Northrop Grumman Federal Credit Union (NGFCU), with 10 branches in California and 9 branches throughout the East Coast, is one of the strongest credit unions in the country.

When a new version of Q-Flow® became available with new security improvements, it was an opportune time to perform a major upgrade for this long-term client, and future-proof both their service and security.

A long time Q-nomy customer, the United States Department of Defense implements the Q‑Flow Customer Visit Optimization solution line for more than 10 years in a number of Military, Air Force and Navy medical centers.

Promerica Bank started operations in El Salvador in 1996. Today, Promerica Bank El Salvador is known for its innovative products, high-quality service, extended hours, and attention from Monday to Sunday. Supported by innovation and constant strengthening of its customer service culture, Promerica Bank El Salvador continues to strengthen its commitment and growth.

The Inland Revenue Authority of Singapore (IRAS) stands out for its commitment to excellence and innovation. Aiming to streamline its customer service operations and enhance the efficiency of its tax-related appointments, IRAS embarked on a transformative journey with Q-nomy's Q-Flow software, a leading solution in customer flow management.

Q-nomy delivered an appointment scheduling system that surpassed the Sheba Medical Center’s expectations, and was a cornerstone in the medical center's new IT roadmap.

Demand for Sydney / Sydney Eye Hospital services is increasing, with outpatient numbers anticipated to grow 25% by 2031 from 122,451 patients in 2020/2021. The Q-Flow system will meet this demand in improving communication with patients in the busy department.

Clalit Health Services is Israel's largest health service organization, and a giant on a global scale as well. Clalit operates 14 hospitals, including psychiatric hospitals and a rehabilitation hospital, all of them university-affiliated. It runs over 1,300 primary care clinics as well as a network of pharmacies and dental clinics.

The NYC Department of Transportation (DOT) manages 5,800 miles of streets and 790 bridges, focusing on traffic safety and mobility through engineering improvements and the maintenance of traffic signals, signs, streetlights, road markings, and parking meters. It also processes numerous permit applications daily for road and bridge projects.

Apple Premium Resellers (APRs), in numerous countries around the world, are operating their stores using the service model preferred by Apple owned stores: which means, having pre-scheduled appointments as the main option for receiving service and consulting.

A subsidiary of América Móvil, Claro prides itself as a leading telecommunication company, providing telecom services throughout Latin America. A company born from the 2003 merger of several operators owned by América Móvil, Claro has since committed to providing customers throughout 18 countries with state-of-the-art products and services related to television, cellular networks, and broadband internet access.

The South Carolina Department of Motor Vehicles is using new information on its website, television screens in its waiting rooms and multiple greeters at its largest offices to help cut wait times for customers. The software solution that enables this was delivered by Q-nomy's partner ACF, using Q-nomy's Q-Flow technology.

A patient tracking system, built by Q-nomy's partner ACF on Q-nomy's Q-Flow platform, has been successfully tested and used at Fort Carson’s Robinson Family Medicine Clinic.

Bupa Medical Visa Services (BMVS) streamlines their appointment bookings to in-centre service and achieves excellent NPS