Retail

Q‑nomy offers a comprehensive retail solution, enhancing customer experiences with appointment scheduling, customer flow management, and interactive displays. Our solution optimizes sales, efficiency, and store throughput while boosting customer satisfaction. We also provide a BOPIS solution for safe and convenient shopping. Explore how Q‑nomy can improve your retail operations today

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Retail Use Cases

Explore the dynamic use cases of Q-Flow in retail environments. These scenarios showcase how retailers utilize Q-Flow to optimize customer flow, reduce wait times, and enhance overall store efficiency.

Store Chains

Q-nomy's solution for large store chains provides a consistent and streamlined customer experience across all stores, while enabling management to maintain control over the level of service and optimize operational efficiency.

Centralized Management: Maintain control over service levels and operations across all stores.Data-Driven Insights: Access valuable data and analytics to inform decision-making and optimize processes.

Consistent Customer Experiences: Ensure consistent and high-quality service experiences for customers across all locations.

Streamlined Processes: Enhance operational efficiency with streamlined processes and workflows.

E-commerce

Q-nomy's omni-channel commerce solutions offer a seamless customer experience from online product discovery to in-store trial and purchase, making it an ideal solution for retailers looking to enhance their e-commerce capabilities.

Unified Customer Journey: Seamlessly integrate online and in-store experiences to provide customers with a cohesive shopping journey.

Enhanced E-commerce Capabilities: Empower retailers to expand their digital presence and offer convenient online shopping options.

In-Store Integration: Enable customers to seamlessly transition from online product discovery to in-store trial and purchase, enhancing convenience and flexibility.

Pharmacies

Q-nomy's retail solution for pharmacies streamlines the shopping and prescription pick-up experience with features such as queue management, appointment scheduling, and self-service kiosks.

Queue Management: Efficiently manage customer flow to reduce wait times and improve service levels.

Appointment Scheduling: Enable customers to book appointments for services such as consultations or vaccinations, ensuring timely assistance.

Self-Service Kiosks: Provide convenient self-service options for customers to check in for appointments, collect prescriptions, or browse products, enhancing efficiency and convenience.

Benefits of Q-nomy's Retail Solution

Q-Flow's real-time analytics offer valuable insights for optimizing operations and
driving business growth in the competitive retail landscape.

Improved customer experience

By providing a seamless, multi-channel customer journey with features such as appointment scheduling and queue management, Q‑nomy's retail solution enhances the customer experience, leading to increased customer satisfaction and loyalty.

Increased Sales

With features such as appointment scheduling and personalized service, and tools that improve the conversion of opportunities to sales, Q-nomy's retail solution can lead to increased sales and revenues, as well as improved customer retention and customer lifetime value.

Efficient Operations

Q-nomy's retail solution streamlines scheduling, queuing, and communication processes, reducing wait times and increasing staff efficiency. This results in reduced operational costs and improved profitability.

Actionable Data

Q-nomy's retail solution provides detailed data and analytics on customer behavior, preferences, and interactions, allowing retailers to gain valuable insights and make data-driven decisions to improve customer experience, optimize staffing, and increase sales.

Our clients' success stories

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Q-nomy News Room

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October 23, 2024

Introducing Virtual Lobby 3.2.0: The Future of Appointment Scheduling and Queue Management

Virtual Lobby 3.2.0 simplifies scheduling and queue management with virtual waiting rooms, secure check-ins, and no-show reduction—enhancing customer experience across industries.

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September 3, 2024

Cubu Launches Agent Attendance and Real-Time Monitoring Update

Cubu introduces significant enhancements to its appointment booking and queue management platform. This update improves agent attendance tracking, real-time monitoring, and overall user experience.

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July 23, 2024

Enhancing Data Security in Customer Journey Management with GDPR & HIPAA Compliance

Q-Flow 6.4 now includes enhanced security features that ensure compliance with GDPR and HIPAA standards, providing a more secure and seamless experience for managing customer interactions.

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July 17, 2024

Q-nomy Unveils Q-Flow 6.4: The Future of Appointment Scheduling and Queue Management

We're excited to announce the release of Q-Flow 6.4, our latest upgrade to the customer journey management software.

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May 15, 2024

Scotiabank Launches New Appointment Feature in Mobile Banking App

Scotiabank has introduced a new Pre-Appointment and electronic ticket service through its Mobile Banking App. This tool aims to improve customer service and reduce waiting periods, hereby minimizing exposure to COVID-19.

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April 2, 2024

Q-Flow Wins at People & Computers' IT Awards

Three projects, implemented in collaboration with Clalit Health Services and Callflow Software, were among the winners at the Recognition at the People & Computers' magazine IT Awards.

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March 5, 2024

Get Ready for a Scheduling Revolution: Q-nomy Unveils Q-Flow Online Booking Journey

Q-nomy Inc. proudly presents its latest innovation: the Q-Flow Online Booking Journey. This cutting-edge platform represents a significant leap in online appointment scheduling software, offering unparalleled adaptability and seamless integration.

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January 2, 2024

Q-nomy Presents the Cubu® Button for Integrated Appointment Scheduling

Q-nomy is pleased to announce the first update of 2024 for its Cubu platform: the introduction of the Cubu® Button. This new feature is designed to integrate the Cubu Portal directly into an organization's website, streamlining the process for customers to access appointment booking and queue management services.

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December 12, 2023

Q-nomy Participates in Prestigious "Banking RPA Day-2023" Online Conference

Q-nomy recently participated in the "Banking RPA Day-2023" online conference, held on December 8, 2023. Organized by Business Format Group of Ukraine, this event brought together local industry leaders and experts in a dynamic virtual forum.

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November 7, 2023

Q-nomy Adds Google Meet to its Q-Flow Software Integration Options

We're excited to announce that Google Meet is now integrated into Q-nomy's Q-Flow, enhancing our omnichannel customer service solutions with more video conferencing flexibility.

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We help streamline your physical & digital customer journey

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Since 2002, Q-nomy has been developing, selling, and implementing software solutions that help organizations optimize the customer experience in their branches or stores. Q-nomy's vision is to make the most out of every customer's visit: more sales, greater customer satisfaction.

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