Q-Flow SaaS: Your Go-To SaaS Scheduling Software
Streamline the customer journey, both in-branch and online. The complete toolkit for running and optimizing customer service in your organization.
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Customer journey, From Start To Finish.
Empower Your Customers With Self-Booking
Give your customers the booking software that puts them in charge of scheduling appointments, updating their information or rebooking.
Seamless website integration
Offer your clients an easy scheduling program that allows them to book appointments and join queues without needing to leave your site.
Reminders
Automate the way your company sends reminders via email and SMS and reduce no-shows.
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In-branch check-in via a Kiosk
Customers with scheduled appointments can easily check in upon arrival using a hardware kiosk,
Online meeting check-in
Virtual tickets allow customers to check in to online meetings minutes before the appointment.
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Personalized Messaging On Printed Tickets
Add personalized messaging on tickets that your customers and clients can print at your kiosk.
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Engage Customers During Wait Time
Digital Signage makes it easy to engage with customers while waiting for meetings with entertaining or promotional content.
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Reduce Anxiety With Voice Announcements
Voice announcements inform customers that it’s time for their service or appointment, giving them peace of mind that they won’t miss their turn.
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Virtual Queues
Virtual tickets keep customers informed while they wait for an online service.
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The Agent Console
An all-in-one solution for client case management. The Agent Console empowers agents to navigate multiple queues and manage their workload with greater ease.
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Face To Face Or Video Call
The Agent Console is uniquely equipped to handle both in-person services and virtual interactions via video platforms like Zoom or Microsoft Teams.
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Resolving Cases
Resolve customer cases with ease to maintain high levels of satisfaction and customer loyalty.
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Automated Case Closure Assessment
Automate rules to streamline case closure assessment, ensuring all criteria are met before marking a case as resolved or pushing it forward for further processing.
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Resolving Satisfaction Score Cases
Gain valuable insights into the customer service experience by inviting customers to rate their satisfaction at the end of their journey.
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Analyze Rating Data
Proactively improve the customer experience through detailed Customer Satisfaction reports that give insights into rating data and trends in customer satisfaction.
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Appointments Booking for
Small, Medium and Large Businesses
Appointment scheduling software for small business has never been easier. Streamline your operations, enhance your customer experience and do it all with the help of:
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Online Self-Booking
Add a self-service portal to your scheduling process that puts the power to book appointments into the customer’s hands.
Smart Calendar
Optimize the traditional online booking system for small business with our smart calendar feature. Scheduling adjusts to your team’s availability and ensures no double booking
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Productivity and efficiency optimization
Connect the right agents with clients efficiently and effectively. Automate appointment reminders, reduce the risk of no-shows and prepare agents with the tools they need to offer the service clients deserve.
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Manage Queues Across Channels
Omnichannel queue management through streamlined queues across all interaction points in-person, online or on the phone.
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Track customer status and wait times from all channels—online, phone, or in-person—in one place for efficient queue management.
Tools for Agents and Managers
Give agents real-time updates and customer profiles across all service channels to provide consistent, personalized support.
Productivity And Efficiency Optimization
Our customer scheduling software automates notifications, provides real-time updates and gives agents the tools necessary to deliver fast, high-quality service.
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Win Back Time with No-Code Business
Process Management Automations
No-code automation options help businesses move clients through the appointment
pipeline by automating workflows based on rules and route cases.
pipeline by automating workflows based on rules and route cases.
Automation
Automation is integral to easy scheduling software that uses no-code rules to route customers to the best service agent dynamically. You set the rules, and our platform adjusts based on service history, type and urgency.
Case routing
Set pre-defined rules to improve accuracy and efficiency for agents and clients. Case routing connects clients with the right agents every time.
Q-Flow SaaS flexible scheduling software for small business needs and large enterprises with complex processes.
Enhanced Professionalism
Offers customers a seamless booking experience, projecting a more organized and professional image.
Offers customers a seamless booking experience, projecting a more organized and professional image.
Operational Efficiency
Automates scheduling and queue management, allowing staff to focus on more critical tasks, increasing overall productivity.
Automates scheduling and queue management, allowing staff to focus on more critical tasks, increasing overall productivity.
Scalable Growth
Adapts as the business expands, handling higher customer volumes without the need for additional staff or infrastructure.
Adapts as the business expands, handling higher customer volumes without the need for additional staff or infrastructure.
Customizable Workflows: Configurable to meet the complex needs of various departments, ensuring alignment with specific business processes
Seamless System Integration: Easily integrates with existing enterprise platforms like CRM and ERP, streamlining customer service operations across the organization.
Customizable Workflows: Configurable to meet the complex needs of various departments, ensuring alignment with specific business processes.
Managing Large-Scale Customer Service Operations Has Never Been Easier
Service Planning
Q-Flow SaaS offers more than just service scheduling software for small business needs; it offers a robust solution that empowers managers to proactively allocate resources to meet customer demand.
Calendars Management
Manage customer intake with easy-to-use scheduling software that allows you to set your working hours and number of agents.
Automate Your Business Flow
Streamline your workflow and operations using customized business rules that meet your individual needs and goals.
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Track KPIs In Real-Time
Track and monitor performance and service metrics in real-time across your entire organization. Identify trends and issues as they emerge to optimize and enhance your operations.
Keep An Eye On Your Agents
Maintain visibility into your agents’ activities by monitoring their attendance and availability. Effortlessly track whether agents are actively serving customers,
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Track What Matters Most
Q-Flow SaaS helps you track the KPIs that matter most to your customer service operations, like agent attendance, average wait times, customer satisfaction and case volume. Maintain visibility of critical metrics to make data-informed decisions and enhance your service.
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Analyze Data From Every Angle
Track KPIs over time, compare service levels across units, and identify areas for improvement to enhance overall service quality.
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We help streamline your physical & digital customer journey
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