Covid-19 has changed the way government provides service to the population, forcing agencies and municipalities to quickly develop processes and technologies that enabled service delivery despite the limitations of social distancing. The big question here is, which of these new processes and technologies would remain in service after the pandemic is over? and what will be their long-term effect?
Managing your customer volumes and requests can be challenging at the best of times. Now you are faced with social distancing and capacity restrictions but still need to meet your communities’ service needs. New platforms and ways to interact with citizens need to be developed and deployed: a digital omni-service approach to delivering government services.
Have you ever waited to get serviced at a bank, government office, or another service center where you take a number only to think, “why can’t this be done on
At Q-nomy, we understand the importance of accessibility in the workplace. Our mission is to provide solutions that help businesses and organizations perform
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