Managing agent attendance is key for any service-driven business. Cubu’s Agent Attendance feature redefines workforce management with real-time visibility, streamlined scheduling, and seamless collaboration, setting a new standard for efficient, client-focused operations.
Explore how Q-Flow transforms university operations by seamlessly integrating virtual and in-campus services. With our comprehensive solution, universities can optimize appointment scheduling, queue management, and data analytics for a versatile student experience that combines digital convenience with personalized service.
Q-nomy's hospital scheduling solutions provides that rare blend of scheduling, patient flow, workflow and resource management that enables optimal planning and execution of any medical procedure.
Explore the untapped potential for Credit Unions in the digital age. Learn how closing the gap in advanced banking products presents a unique opportunity to scale services through digital channels.
As the world becomes more digitized, businesses that need to compete in a fast-paced, ever-changing market seek state-of-the-art technologies - which is where Cubu comes in, delivering Q-nomy's experience as an all-in-one, omnichannel customer journey management solution.
In the previous post, we mentioned that Q-nomy has been studying what value chatbots can bring to users in the context of the omnichannel. We learned that chatbot conversations often end up with the user resorting to human agent support. With this in mind, we created the myVisit Chatbot.
We recently launched an enhanced partners section on our website. This is part of Q-nomy's shift towards a partner-oriented business model, which puts more emphasis on providing the perfect technology and business platform for value-added partnerships.
Ever since CRM systems took center stage in service providing organizations, the notion of obtaining a "360 degree customer view" became a key part of business strategy. However, obtaining this perfect view of the customer might not be enough...
Earlier this month, Q-nomy held its annual developers conference. Our partners sent their programmers and implementation specialists to deepen their Q-Flow knowledge. We trust that the end result of such developer events will be a fuller realization of Q-Flow’s potential and successful delivery of more solutions that enhance omnichannel customer journeys.
Stores and service centers are now starting to reopen. Businesses and consumers are concerned that required safety measures would render the new customer experience unpleasant. Technology, such as Customer Journey Optimization, can help alleviate some of these fears.
As the retail industry grows and advances year after year, the need for a solution that encompasses each aspect of a customer journey becomes more and more
Have you ever waited to get serviced at a bank, government office, or another service center where you take a number only to think, “why can’t this be done on
At Q-nomy, we understand the importance of accessibility in the workplace. Our mission is to provide solutions that help businesses and organizations perform
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