Q-Flow, delivered and implemented at the council by Q-nomy's partner ACF UK, is being used to manage customer flow. The system optimizes customer routing, and reduces wait time at queues significantly.
"The overall customer satisfaction was superb, as we were able to reduce waiting times dramatically. We used Q-Flow for our drop in service once the appointments were implemented and this had the greatest impact on service delivery" said Ken McAlindon, Customer Service Team Leader at Northampton Borough Council. "The Q‑Flow system had proved to be totally stable and reliable as we have had zero down time since the implementation several years ago."
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