Cumberland Building Society has chosen Q-nomy and NCR to deliver a multi-channel appointment booking service to its members in bank branches across the U.K. and online.
The multi-channel solution supports Cumberland’s strategy of maintaining face-to-face branch experience for its members, when they require it, by allowing consumers to book appointments on the channel of their choice with an advisor at the location and time that is most convenient for them. The objective is to improve customer experience, thereby increasing member satisfaction and loyalty.
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