Q-Flow SaaS: Your Go-To SaaS Scheduling Software
Q-Flow® SaaS integrates seamlessly into dynamic business environments, offering cloud-based appointment scheduling and customer flow management in one intuitive SaaS scheduling software solution.
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Customer journey, From Start To Finish
Empower Your Customers With Self-Booking SaaS Scheduling Software
Put customers in charge of scheduling, updating, and rebooking appointments with our intuitive SaaS booking system. Self-booking saves your business time and keeps customers happier.
Add Q-Flow SaaS Directly to Your Site for Seamless Booking
Create positive booking experiences with seamless scheduling and queuing on your website. Q-Flow SaaS’s seamless integration helps businesses maintain branding and never asks the user to leave your site.
Automate Reminders to Reduce No-show Rates
Set your SaaS scheduling software to automatically send appointment reminders via email or SMS to reduce no-show rates
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In-branch check-in via a Kiosk
Customers with scheduled appointments can easily check in upon arrival using a hardware kiosk,
Online meeting check-in
Virtual tickets allow customers to check in to online meetings minutes before the appointment.
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Personalized Messaging On Printed Tickets
Add personalized messaging on tickets that your customers and clients can print at your kiosk.
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Engage Customers During Wait Time
Digital Signage makes it easy to engage with customers while waiting for meetings with entertaining or promotional content.
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Reduce Anxiety With Voice Announcements
Voice announcements inform customers that it’s time for their service or appointment, giving them peace of mind that they won’t miss their turn.
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Virtual Queues
Virtual tickets keep customers informed while they wait for an online service.
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The Agent Console
An all-in-one solution for client case management. The Agent Console empowers agents to navigate multiple queues and manage their workload with greater ease.
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Face To Face Or Video Call
The Agent Console is uniquely equipped to handle both in-person services and virtual interactions via video platforms like Zoom or Microsoft Teams.
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Resolving Cases
Resolve customer cases with ease to maintain high levels of satisfaction and customer loyalty.
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Automated Case Closure Assessment
Automate rules to streamline case closure assessment, ensuring all criteria are met before marking a case as resolved or pushing it forward for further processing.
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Resolving Satisfaction Score Cases
Gain valuable insights into the customer service experience by inviting customers to rate their satisfaction at the end of their journey.
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Analyze Rating Data
Proactively improve the customer experience through detailed Customer Satisfaction reports that give insights into rating data and trends in customer satisfaction.
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Appointments Booking for Businesses of All Sizes
Our SaaS appointment scheduling software streamlines operations with a focus on customer experience and the help of:
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Online Self-Booking
Add online booking to your website to optimize appointment scheduling. Clients and customers can book appointments right inside of your self-service portal.
Smart Calendar
Our smart SaaS scheduling software optimizes bookings based on your team’s availability and eliminates the risk of double bookings.
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Productivity and efficiency optimization
Connect agents with clients using our efficient, effective optimization solutions. Reduce no-shows with appointment reminders and self-booking and rebooking options.
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Manage Queues Across Channels
Q-Flow SaaS’s omnichannel queue management and SaaS scheduling software streamline all interactions and touchpoints with:
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Track customer status across channels (phone, online and in-person) to reduce wait times and improve service. Optimize all queues within the agent dashboard.
Agent and Manager Tools
Keep agents up-to-date with built-in tools that display customer profiles, real-time updates and more. Q-Flow SaaS’s management tools empower your team to offer robust support personalization.
Productivity And Efficiency Optimization
Our customer scheduling software automates notifications, provides real-time updates and gives agents the tools necessary to deliver fast, high-quality service.
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Win Back Time with No-Code Business
Process Management Automations
No-code automation options help businesses move clients through the appointment
pipeline by automating workflows based on rules and route cases.
pipeline by automating workflows based on rules and route cases.
Automation
Automation is integral to easy scheduling software that uses no-code rules to route customers to the best service agent dynamically. You set the rules, and our platform adjusts based on service history, type and urgency.
Case routing
Set pre-defined rules to improve accuracy and efficiency for agents and clients. Case routing connects clients with the right agents every time.
Q-Flow SaaS flexible scheduling software for small business needs and large enterprises with complex processes.
Enhanced Professionalism
Offers customers a seamless booking experience, projecting a more organized and professional image.
Offers customers a seamless booking experience, projecting a more organized and professional image.
Operational Efficiency
Automates scheduling and queue management, allowing staff to focus on more critical tasks, increasing overall productivity.
Automates scheduling and queue management, allowing staff to focus on more critical tasks, increasing overall productivity.
Scalable Growth
Adapts as the business expands, handling higher customer volumes without the need for additional staff or infrastructure.
Adapts as the business expands, handling higher customer volumes without the need for additional staff or infrastructure.
Customizable Workflows: Configurable to meet the complex needs of various departments, ensuring alignment with specific business processes
Seamless System Integration: Easily integrates with existing enterprise platforms like CRM and ERP, streamlining customer service operations across the organization.
Customizable Workflows: Configurable to meet the complex needs of various departments, ensuring alignment with specific business processes.
Managing Large-Scale Customer Service Operations Has Never Been Easier
Service Planning
Q-Flow SaaS offers more than just service scheduling software for small business needs; it offers a robust solution that empowers managers to proactively allocate resources to meet customer demand.
Calendars Management
Manage customer intake with easy-to-use scheduling software that allows you to set your working hours and number of agents.
Automate Your Business Flow
Streamline your workflow and operations using customized business rules that meet your individual needs and goals.
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Track KPIs In Real-Time
Track and monitor performance and service metrics in real-time across your entire organization. Identify trends and issues as they emerge to optimize and enhance your operations.
Keep An Eye On Your Agents
Maintain visibility into your agents’ activities by monitoring their attendance and availability. Effortlessly track whether agents are actively serving customers,
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Track What Matters Most
Q-Flow SaaS helps you track the KPIs that matter most to your customer service operations, like agent attendance, average wait times, customer satisfaction and case volume. Maintain visibility of critical metrics to make data-informed decisions and enhance your service.
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Analyze Data From Every Angle
Track KPIs over time, compare service levels across units, and identify areas for improvement to enhance overall service quality.
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We help streamline your physical & digital customer journey
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