Customer journey, From Start To Finish.

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Empower Your Customers With Self-Booking

Give your customers the booking software that puts them in charge of scheduling appointments, updating their information or rebooking.
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Seamless website integration

Add Cubu to your website to offer your clients an easy scheduling program that allows them to book appointments and join queues without needing to leave your site.
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Reminders

Automate the way your company sends reminders via email and SMS and reduce no-shows.
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In-branch check-in via a Kiosk

Customers with scheduled appointments can easily check in upon arrival using a hardware kiosk,
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Online meeting check-in

Virtual tickets allow customers to check in to online meetings minutes before the appointment.
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Personalized Messaging On Printed Tickets

Add personalized messaging on tickets that your customers and clients can print at your kiosk.
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Engage Customers During Wait Time

Cubu’s Digital Signage model makes it easy to engage with customers while waiting for meetings with entertaining or promotional content.
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Reduce Anxiety With Voice Announcements

Voice announcements inform customers that it’s time for their service or appointment, giving them peace of mind that they won’t miss their turn. 
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Virtual Queues

Virtual tickets keep customers informed while they wait for an online service.
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The Agent Console

An all-in-one solution for client case management. The Agent Console empowers agents to navigate multiple queues and manage their workload with greater ease.
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Face To Face Or Video Call

The Agent Console is uniquely equipped to handle both in-person services and virtual interactions via video platforms like Zoom or Microsoft Teams.
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Resolving Cases

Resolve  customer cases with ease to maintain high levels of satisfaction and customer loyalty.
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Automated Case Closure Assessment

Cubu’s automated rules streamline case closure assessment, ensuring all criteria are met before marking a case as resolved or pushing it forward for further processing.
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Resolving Satisfaction Score Cases

Gain valuable insights into the customer service experience by inviting customers to rate their satisfaction at the end of their journey.
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Analyze Rating Data

Proactively improve the customer experience through detailed Customer Satisfaction reports that give insights into rating data and trends in customer satisfaction.
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Transformative Client Experiences

See how our clients have revolutionized their operations
with Cubu's innovative solutions
Little Grins transformed their operations with Cubu, replacing cumbersome software and Excel documents with an efficient platform. Their resources are queued up seamlessly, ensuring that patients receieve timely care and the entire staff has complete transparency on all cases.
Little Grins Sedation
Healthcare
T&E Fashion, a prominent dress shop, utilized Cubu's advanced appointment scheduling and queue management system to streamline their retail operations. Cubu's innovative features minimzed wait times and enhanced operational efficiency, ensuring a seamless shopping experience.
T&E Fashion
Retail
WUNU embraced digital innovation with Cubu, revolutionizing their admissions process to offer applicants a seamless experience. Cubu's digital queue system allowed applicants to easily manage their submissions and appointments.
Western University
Education

Win Back Time with No-Code Business
Process Management Automations

No-code automation options help businesses move clients through the appointment
pipeline by automating workflows based on rules and route cases.

Automation

Automation is integral to Cubu’s easy scheduling software that uses no-code rules to route customers to the best service agent dynamically. You set the rules, and our platform adjusts based on service history, type and urgency.
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Case routing

Set pre-defined rules inside Cubu to improve accuracy and efficiency for agents and clients. Case routing connects clients with the right agents every time.
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Cubu offers flexible scheduling software for small business needs and large enterprises with complex processes.

Enhanced Professionalism
Offers customers a seamless booking experience, projecting a more organized and professional image.
Operational Efficiency
Automates scheduling and queue management, allowing staff to focus on more critical tasks, increasing overall productivity.
Scalable Growth
Adapts as the business expands, handling higher customer volumes without the need for additional staff or infrastructure.
Customizable Workflows: Configurable to meet the complex needs of various departments, ensuring alignment with specific business processes
Seamless System Integration: Easily integrates with existing enterprise platforms like CRM and ERP, streamlining customer service operations across the organization.
Customizable Workflows: Configurable to meet the complex needs of various departments, ensuring alignment with specific business processes.

Managing Large-Scale Customer Service Operations Has Never Been Easier

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Service Planning

Cubu offers more than just service scheduling software for small business needs; it offers a robust solution that empowers managers to proactively allocate resources to meet customer demand.
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Calendars Management

Manage customer intake with easy-to-use scheduling software that allows you to set your working hours and number of agents.
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Automate Your Business Flow

Streamline your workflow and operations using customized business rules that meet your individual needs and goals. 
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Track KPIs In Real-Time

Track and monitor performance and service metrics in real-time across your entire organization. Identify trends and issues as they emerge to optimize and enhance your operations. 
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Keep An Eye On Your Agents

Maintain visibility into your agents’ activities by monitoring their attendance and availability. Effortlessly track whether agents are actively serving customers,
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Track What Matters Most

Cubu helps you track the KPIs that matter most to your customer service operations, like agent attendance, average wait times, customer satisfaction and case volume. Maintain visibility of critical metrics to make data-informed decisions and enhance your service.  
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Analyze Data From Every Angle

Track KPIs over time, compare service levels across units, and identify areas for improvement to enhance overall service quality.
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How does Cubu work?
Cubu is a SaaS platform that simplifies scheduling and queue management. Customers can easily book appointments online, while agents manage queues and interactions across all channels with real-time tools. It automates routine tasks, enabling businesses to provide efficient, seamless service with minimal setup.
Is Cubu easy to use?
Yes, Cubu is designed with simplicity in mind. Its intuitive interface allows businesses to set up quickly, and its user-friendly tools make managing appointments and queues straightforward, even for those without technical expertise.
Can Cubu handle complex processes?
Yes, Cubu is designed to manage both simple and complex processes. While it’s user-friendly for small businesses, it also has powerful features like real-time updates, omnichannel support, and automation, making it capable of handling more intricate workflows and customer interactions efficiently.
What are the main features of Cubu?
Cubu offers self-service appointment scheduling, omnichannel queue management, and productivity tools for agents to streamline workflows and improve customer service.
Whats the difference between Q-Flow and Cubu?
Q-Flow is a robust, customizable enterprise solution designed for large-scale queue and appointment management across multiple industries. Cubu, on the other hand, is a more user-friendly, self-service SaaS product aimed at smaller businesses looking for a quick, easy setup for appointment scheduling and queue

Frequently Asked Question

Find answers to common questions about Cubu and its features.
Learn More

Let Us Show You Cubu in Action.

Experience the power of easy appointment scheduling and queue management. We make it easy.