Q-Flow SaaS: Your Go-To SaaS Scheduling Software
Q-Flow® SaaS integrates seamlessly into dynamic business environments, offering cloud-based appointment scheduling and customer flow management in one intuitive SaaS scheduling software solution.
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Customer journey, From Start To Finish
Q-Flow SaaS offers SaaS appointment scheduling with intuitive features, easy integration and self-booking built-in.
Appointment scheduling software for banks should elevate the customer experience. Q-nomy’s software is designed with key features that make scheduling and managing a meeting a streamlined experience.
Empower Your Customers With Self-Booking SaaS Scheduling Software
Put customers in charge of scheduling, updating, and rebooking appointments with our intuitive SaaS booking system. Self-booking saves your business time and keeps customers happier.
Add Q-Flow SaaS Directly to Your Site for Seamless Booking
Create positive booking experiences with seamless scheduling and queuing on your website. Q-Flow SaaS’s seamless integration helps businesses maintain branding and never asks the user to leave your site.
Automate Reminders to Reduce No-show Rates
Set your SaaS scheduling software to automatically send appointment reminders via email or SMS to reduce no-show rates
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In-branch Check-in
Customers and clients can schedule or check in for an existing appointment in person using your hardware kiosk.
Online Check-in
Reduce time-to-meeting and improve attendance rate with convenient, virtual check-in options for all users.
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Ticket Personalization
Personalize messaging on printable customer and client tickets to offer a seamless service experience.
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Keep Appointment Holders Happy While They Wait
Add entertaining and promotional content directly in our SaaS appointment scheduling solution to engage with customers and clients while they wait their turn in queue.
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Add Voice Announcements
Play voice announcements to customers in queue to reduce anxiety and inform customers when it’s time for their appointment.
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Virtual Queuing and Ticketing
Add wait time, customer numbers and service directly to virtual tickets to keep everyone in queue informed of their estimated time-to-appointment.
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Agent Console
Q-Flow SaaS’s all-in-one Agents Console makes it easy to manage your SaaS calendar. Agents are given the tools to manage their workloads and multiple queues to better serve customers.
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Face-to-Face and Video Call Options
The Agent Console allows agents to manage in-person and virtual appointments, all without leaving their SaaS appointment scheduling dashboard.
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Quick Case Resolution
Resolve cases quickly to improve customer satisfaction and loyalty.
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Rule-based Case Closure Automation
Automate case closure with rules that streamline case closure assessments. Set verification requirements to close cases and speed up processing.
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Ask Customers to Rate Their Experience
Invite customers to rate their experience and gain valuable insights into the customer journey.
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Analyze and Monitor Satisfaction Reports
Review Customer Satisfaction reports inside of your SaaS calendar dashboard. View report insights, rating data and trends to proactively keep customers coming back.
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Seamless Migration
With No Data Loss
Q-Flow SaaS offers the flexibility your business requires to evolve without losing valuable data or experiencing operational disruptions. Migrate your SaaS calendar from on-premises to a dedicated cloud deployment with modular architecture.
Appointments Booking for Businesses of All Sizes
Our SaaS appointment scheduling software streamlines operations with a focus on customer experience and the help of:
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Online Self-Booking
Add online booking to your website to optimize appointment scheduling. Clients and customers can book appointments right inside of your self-service portal.
Smart Calendar
Our smart SaaS scheduling software optimizes bookings based on your team’s availability and eliminates the risk of double bookings.
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Productivity and efficiency optimization
Connect agents with clients using our efficient, effective optimization solutions. Reduce no-shows with appointment reminders and self-booking and rebooking options.
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Manage Queues Across Channels
Q-Flow SaaS’s omnichannel queue management and SaaS scheduling software streamline all interactions and touchpoints with:
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Track customer status across channels (phone, online and in-person) to reduce wait times and improve service. Optimize all queues within the agent dashboard.
Agent and Manager Tools
Keep agents up-to-date with built-in tools that display customer profiles, real-time updates and more. Q-Flow SaaS’s management tools empower your team to offer robust support personalization.
Queue Optimization Algorithms
Assist agents with optimization algorithms, such as automatic appointment reminders, real-time updates and rule-based queue management.
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Transformative Client Experiences
Our clients are transforming the client experience with the help of Q-Flow SaaS.
Let's take a look
Transforming customer experience- the cooperative banks new appointment scheduling software
The Co-operative Bank has over 50 branches and offers various financial products, including accounts, mortgages, and credit cards. It continuously improves operational processes to enhance service quality.
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Sheba Medical Center- Success Story
Q-nomy delivered an appointment scheduling system that surpassed the Sheba Medical Center’s expectations, and was a cornerstone in the medical center's new IT roadmap.
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Apple Premium Resellers
Apple Premium Resellers (APRs), in numerous countries around the world, are operating their stores using the service model preferred by Apple owned stores: which means, having pre-scheduled appointments as the main option for receiving service and consulting.
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Leading Telecom
The following case study discusses a leading telecommunications company, which is among the world's largest telecommunications companies, one of the largest providers of mobile telephone services, and a leading provider of fixed telephone services in the United States.
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Bay County Tax Collector
Bay County Tax Collectors’ four offices serve nearly 200,000 constituents every year. Each office provides a wide range of services, including drivers' licenses and vehicles, property tax, and concealed weapons permits. Cities in Bay County include Fountain, Lynn Haven, Mexico Beach, Panama City, Panama City Beach, and Youngstown.
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UK Multinational Telco
The British multinational telecommunications company, with headquarters in London, predominantly operates services in the regions of Asia, Africa, Europe, and Oceania. The company owns and operates networks in over 20 countries and has partner networks in over 50 additional countries. Its Global Enterprise division provides telecommunications and IT services to corporate clients in 150 countries.
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Win Back Time with No-Code Business
Process Management Automations
No-code automation options help businesses move clients through the appointment
pipeline by automating workflows based on rules and route cases.
pipeline by automating workflows based on rules and route cases.
Automation
Automation is integral to easy scheduling software that uses no-code rules to route customers to the best service agent dynamically. You set the rules, and our platform adjusts based on service history, type and urgency.
Case routing
Set pre-defined rules to improve accuracy and efficiency for agents and clients. Case routing connects clients with the right agents every time.
Q-Flow SaaS flexible scheduling software for small business needs and large enterprises with complex processes
Enhanced Professionalism
Offers customers a seamless booking experience, projecting a more organized and professional image.
Offers customers a seamless booking experience, projecting a more organized and professional image.
Operational Efficiency
Automates scheduling and queue management, allowing staff to focus on more critical tasks, increasing overall productivity.
Automates scheduling and queue management, allowing staff to focus on more critical tasks, increasing overall productivity.
Scalable Growth
Adapts as the business expands, handling higher customer volumes without the need for additional staff or infrastructure.
Adapts as the business expands, handling higher customer volumes without the need for additional staff or infrastructure.
Customizable Workflows: Configurable to meet the complex needs of various departments, ensuring alignment with specific business processes
Seamless System Integration: Easily integrates with existing enterprise platforms like CRM and ERP, streamlining customer service operations across the organization.
Customizable Workflows: Configurable to meet the complex needs of various departments, ensuring alignment with specific business processes.
Managing Large-Scale Customer Service Operations Has Never Been Easier
Service Planning
Q-Flow SaaS offers more than just service scheduling software for small business needs; it offers a robust solution that empowers managers to proactively allocate resources to meet customer demand.
Calendars Management
Manage customer intake with easy-to-use scheduling software that allows you to set your working hours and number of agents.
Automate Your Business Flow
Streamline your workflow and operations using customized business rules that meet your individual needs and goals.
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Track KPIs In Real-Time
Track and monitor performance and service metrics in real-time across your entire organization. Identify trends and issues as they emerge to optimize and enhance your operations.
Keep An Eye On Your Agents
Maintain visibility into your agents’ activities by monitoring their attendance and availability. Effortlessly track whether agents are actively serving customers,
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Track What Matters Most
Q-Flow SaaS helps you track the KPIs that matter most to your customer service operations, like agent attendance, average wait times, customer satisfaction and case volume. Maintain visibility of critical metrics to make data-informed decisions and enhance your service.
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Analyze Data From Every Angle
Track KPIs over time, compare service levels across units, and identify areas for improvement to enhance overall service quality.
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We help streamline your physical & digital customer journey
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