Clients' Success Stories

Read about the transformative impact of digital solutions on appointment scheduling and patient care at a leading Canadian medical facility. Through innovative web-based systems, the facility efficiently managed the surge in COVID-19 vaccination appointments while enhancing overall healthcare accessibility and patient experience.

Q-nomy delivered an appointment scheduling system that surpassed the Sheba Medical Center’s expectations, and was a cornerstone in the medical center's new IT roadmap.

Clalit Health Services is Israel's largest health service organization, and a giant on a global scale as well. Clalit operates 14 hospitals, including psychiatric hospitals and a rehabilitation hospital, all of them university-affiliated. It runs over 1,300 primary care clinics as well as a network of pharmacies and dental clinics.

Demand for Sydney / Sydney Eye Hospital services is increasing, with outpatient numbers anticipated to grow 25% by 2031 from 122,451 patients in 2020/2021. The Q-Flow system will meet this demand in improving communication with patients in the busy department.

Meir Hospital in the town of Kfar-Saba is one of Israel's major hospitals. It is owned and operated by Clalit Health Services, the country's largest healthcare organization, with an annual budget of approximately $3B.

Servicing residents in over 20 countries, the flow of patients and staff through Wake Forest Baptist Health’s almost 200 buildings can be overwhelming. To provide the best care to patients while keeping staff productivity and morale high, the medical center needed a patient flow solution that could keep up the pace, all day, every day.

A long time Q-nomy customer, the United States Department of Defense implements the Q‑Flow Customer Visit Optimization solution line for more than 10 years in a number of Military, Air Force and Navy medical centers.

The Prince Charles Hospital Specialist Outpatient Service in Queensland, Australia, is home to 43 specialist rooms, ranging from cardiac surgery to haematology, oncology, sleep disorders and vascular surgery. On average, around 500 patients per day visit one of the specialist rooms, resulting in large queues.

A patient tracking system, built by Q-nomy's partner ACF on Q-nomy's Q-Flow platform, has been successfully tested and used at Fort Carson’s Robinson Family Medicine Clinic.

The Cabrini Health Medical Imaging Department is a multi-modality imaging centre located in Malvern, Victoria (Australia). The centre consists of MRI, CT, Angiography, Ultrasound, Nuclear Medicine, Bone Densitometry and general X-ray departments, and performs over 100,000 patient procedures per year.

Nottingham University Hospitals NHS Trust (NUH) is one of the largest acute teaching trusts in the country. It is made up of Queen’s Medical Centre (QMC), Nottingham City Hospital and Ropewalk House, a facility in Nottingham City Centre where hearing services are based.

Lake Charles, LA's Center For Orthopaedics ("CfO") is the region's largest, independent orthopaedic practice.

Gold Coast University Hospital is the busiest health facility on the Gold Coast region of Queensland, Australia, and the demand for its services has at times resulted in long queues and extended wait times for patients.

ALYN Hospital is acknowledged worldwide as a premier hospital specializing in pediatric rehabilitation. ALYN's reputation in diagnosing and rehabilitating infants, children, and adolescents with physical disabilities, both congenital and acquired, is meticulous.

FUDEM, a visual health clinic in El Salvador, is a non-profit private foundation, which has been providing integral visual health services for thirty years. FUDEM offers services that are accessible to every Salvadorian, primarily focusing on those with low income.

When Sheba Medical Center needed a modern and advanced IT system to replace its aging structure, Q-Flow company scheduling software was deployed to over 100 business units, with plans for further expansion in the future.

Bupa Medical Visa Services (BMVS) streamlines their appointment bookings to in-centre service and achieves excellent NPS

The Co-operative Bank has over 50 branches and offers various financial products, including accounts, mortgages, and credit cards. It continuously improves operational processes to enhance service quality.

Colfondos (Colfondos S.A. Pensiones y Cesantías) is a Colombian pension fund management service provider that was founded in 1991. Today it is a member of the Habitat group, one of Latin America's largest pension fund managers.

Yorkshire Building Society (YBS) is the third-largest building society in the UK. With its headquarters in Bradford, West Yorkshire, England, YBS has been providing financial services since 1864 and today offers a range of products such as savings accounts and mortgages.

Northrop Grumman Federal Credit Union (NGFCU), with 10 branches in California and 9 branches throughout the East Coast, is one of the strongest credit unions in the country.

Cassa di Risparmio di Asti, (AKA Banca di Asti), is an Italian savings bank based in Asti, Piedmont. With 137 branches it serves the Piedmont and Lombardy regions and is recently booming in the Veneto and Liguria regions.

Q-nomy supported BECU’s customer experience enhancement process in capturing, analyzing, and managing data & procedures.

Promerica Bank started operations in El Salvador in 1996. Today, Promerica Bank El Salvador is known for its innovative products, high-quality service, extended hours, and attention from Monday to Sunday. Supported by innovation and constant strengthening of its customer service culture, Promerica Bank El Salvador continues to strengthen its commitment and growth.

Davivienda is a Colombian bank that is part of the Empresarial Bolivar Group, which has helped people, families, and companies meet their objectives for more than 75 years.

BAC Credomatic is present in six countries: Panama, Costa Rica, Nicaragua, Honduras, El Salvador, and Guatemala. With a wide geographic presence, the group has also been able to increase its client base. It currently serves more than 2.2 million people and more than 100,000 companies. In Guatemala, it occupies the first place in profits.

The bank sought alternative methods for the customers to create scheduled and personalized appointments with representatives or executives, such as multiple channels for appointment booking and transaction services. This would shorten wait times and serve more customers.

When a new version of Q-Flow® became available with new security improvements, it was an opportune time to perform a major upgrade for this long-term client, and future-proof both their service and security.

In 2001 the Alachua County Tax Collector’s office had 64 employees, four computers, and no email. Since then the agency has come a long way, growing to three offices serving more than 200,000 walk-in customers and processing over 265,000 web-based and postal transactions.

The South Carolina Department of Motor Vehicles is using new information on its website, television screens in its waiting rooms and multiple greeters at its largest offices to help cut wait times for customers. The software solution that enables this was delivered by Q-nomy's partner ACF, using Q-nomy's Q-Flow technology.

Access Harrow is Harrow Council's reception service, also known as the 'One Stop Shop'. It is the first point of contact for council help and advice, provided face to face, by telephone and via the web. Q-nomy was invited by the council to introduce new technologies to the One Stop Shop that would improve the customer experience.

The NYC Department of Transportation (DOT) manages 5,800 miles of streets and 790 bridges, focusing on traffic safety and mobility through engineering improvements and the maintenance of traffic signals, signs, streetlights, road markings, and parking meters. It also processes numerous permit applications daily for road and bridge projects.

Prince George's County's Department of Permitting, Inspections, and Enforcement (DPIE) is responsible for coordinating and enforcing standards that regulate all aspects of the construction life cycle.Staff from nine agencies work cooperatively on building permit processing, business licensing, plan review, inspection and enforcement comprise.

Minnesota is one of the few states in the USA where human services programs and services are State supervised and County administered. Within Hennepin County these are managed by the Human Services and Public Health Department (HSPHD). The HSPHD provide an array of social, safety net and public health services including more than 80 programs in 22 service areas.

Bay County Tax Collectors’ four offices serve nearly 200,000 constituents every year. Each office provides a wide range of services, including drivers' licenses and vehicles, property tax, and concealed weapons permits. Cities in Bay County include Fountain, Lynn Haven, Mexico Beach, Panama City, Panama City Beach, and Youngstown.

Australia's Service New South Wales (SNSW) provides a range of government services across more than 200 departments and agencies. The vision of SNSW was to combine all these departments into a ‘one stop shop’ by streamlining all government access points, whilst delivering and improving the overall quality of service provided.

The Inland Revenue Authority of Singapore (IRAS) stands out for its commitment to excellence and innovation. Aiming to streamline its customer service operations and enhance the efficiency of its tax-related appointments, IRAS embarked on a transformative journey with Q-nomy's Q-Flow software, a leading solution in customer flow management.

In today's competitive retail landscape, providing exceptional customer experiences while efficiently managing operations is key to success. This case study delves into the transformative journey of T&E Fashion, a prominent dress shop, as they partnered with Cubu to revolutionize their retail operations through advanced SAAS Appointment scheduling software and queue management system.

This department store, originally from El Salvador, has been operating for over 100 years and has currently been regionalized with 15 branches throughout Central America. It features a wide variety of merchandise including clothing, cosmetics, housewares, electronics, and sporting goods.

Apple Premium Resellers (APRs), in numerous countries around the world, are operating their stores using the service model preferred by Apple owned stores: which means, having pre-scheduled appointments as the main option for receiving service and consulting.

Jersey Telecom (JT) operates in the Channel Islands and five other global locations. JT has over 130 years' experience in telecommunications and are dedicated to delivering world-class services.

Western Ukrainian National University (WUNU) has embraced digital innovation with Cubu, a powerful queue management software by Q-nomy. This shift has revolutionized WUNU's admissions process, offering applicants a seamless experience and streamlining the work of the admissions committee.

Bergen CC adopted the Q-Flow queue management solution in 2013 to streamline its student services and enhance its students’ experience.

Holmesglen is one of the largest providers of vocational and higher education in Victoria, Australia, delivering internationally and nationally across four campuses: Chadstone, City, Moorabbin and Waverley. Holmesglen delivers over 600 courses to nearly 50,000 students.

Durham College went from a small institution to a national educational powerhouse with our Q-Flow solution. from digital receptionist functions, to calendar booking and dynamic queues.

Founded in 1948, the University of Hertfordshire is an innovative public university located in the county of Hertfordshire, United Kingdom. The University is the UK's leading business-facing university and an exemplar in the sector. With over 25,000 students, and more than 2,500 staff, the university supports a wide variety of undergraduates and post-graduates, spanning over 100 countries.

Orange is a French multinational telecommunications corporation and represents the flagship brand of the France Telecom group for mobile, landline and Internet businesses, with 226 million customers as of December 2011.

The following case study discusses a leading telecommunications company, which is among the world's largest telecommunications companies, one of the largest providers of mobile telephone services, and a leading provider of fixed telephone services in the United States.

A subsidiary of América Móvil, Claro prides itself as a leading telecommunication company, providing telecom services throughout Latin America. A company born from the 2003 merger of several operators owned by América Móvil, Claro has since committed to providing customers throughout 18 countries with state-of-the-art products and services related to television, cellular networks, and broadband internet access.

Tigo is the leading telecommunication and digital lifestyle company in Guatemala.Tigo was founded in 1990 as the first mobile telephony company in Guatemala. It has supported the mobile telephony history in Guatemala, with innovation, investment, and a tech-savvy generation that has made it possible. The brand currently has 41 customer service locations and 13 million users.

The British multinational telecommunications company, with headquarters in London, predominantly operates services in the regions of Asia, Africa, Europe, and Oceania. The company owns and operates networks in over 20 countries and has partner networks in over 50 additional countries. Its Global Enterprise division provides telecommunications and IT services to corporate clients in 150 countries.

Telefónica, S.A. is a Spanish broadband and telecommunications provider with operations in Europe, Asia, and North, Central and South America. Operating globally, it is one of the largest telephone operators and mobile network providers in the world. The company is a component of the Euro Stoxx 50 stock market index.