Cubu Launches Agent Attendance and Real-Time Monitoring Update

^{Cubu Introduces Advanced Appointment Scheduler: Agent Attendance Tracking and Real-Time Monitoring in Latest Release}

Q-nomy is excited to announce the latest update to its appointment booking and queue management SaaS product, Cubu, which introduces significant enhancements to agent attendance tracking, real-time monitoring, and user experience. This release underscores our commitment to streamlining operations and improving management capabilities within organizations.

Enhanced Agent Attendance Tracking

The new update introduces a robust agent attendance tracking module, allowing organizations to monitor agents’ availability and attendance efficiently. Agents can now clock in and out directly through the Agent Console, ensuring precise tracking of work hours and availability. This feature includes a badge display on user avatars indicating their status, adding clarity and immediacy to workforce management. The agent attendance tracking module complements the basic scheduling features of the software, providing a cost-effective solution for essential scheduling capabilities.

Streamlined User Experience with Real-Time Monitoring and Real-Time Availability

Cubu’s Real-Time Monitor now ensures real-time availability of agent statuses and unit workload with two innovative widgets: the Agent Attendance widget and the Workload widget. These tools provide managers with a live overview of agent statuses and unit workload, enhancing decision-making with real-time data. Additionally, the monitoring interface can be expanded or viewed in full-screen mode, ideal for large displays and strategic oversight.

Improved Case Management and Scheduling Tools

Significant overhauls to the Case Browser and Case Manager tools now allow a more comprehensive view and handling of cases. These enhancements support all standard actions and facilitate the management of cases across different organizational units without the need for the Agent Console. Additionally, the improved case management tools enhance resource management across different organizational units.

Integration of New S2S APIs and Enhanced Security Measures

The update also includes new S2S API capabilities, such as agent impersonation and organization-wide back-office tasks listing. Moreover, security improvements have been implemented, with new protocols for file uploads that ensure comprehensive validation and security scanning before approval.

Additionally, the new S2S APIs enhance the integration of scheduling tools within the organization.

Dashboard Customization, Custom Booking Page, and Advanced Reporting

Customization features have been expanded, allowing users to tailor the dashboard by selecting and organizing widgets. The reporting suite has also been redesigned to provide more detailed insights with customizable thresholds and filters, improving the analysis of operational data. Users can also customize their booking experience with a custom booking page, enhancing brand experience and streamlining appointment scheduling.

Commitment to Continuous Improvement with Self Schedule Appointments

“We continue to innovate based on customer feedback and the evolving needs of the market,” said Eran Reuveni, Cubu’s Product Manager. “These updates not only enhance the functionality of Cubu but also streamline user interactions, making it easier than ever for organizations to manage their operations. Additionally, the updates enhance the online booking capabilities of the software.”

This release is now available to all Cubu users, aiming to further enhance the efficiency and effectiveness of service-oriented organizations globally.

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