Cubu's August 2024 Release: Enhanced Agent Tracking, Real-Time Monitoring, and Appointment Scheduler

Cubu's August 2024 Release: Enhanced Agent Tracking, Real-Time Monitoring, and Appointment Scheduler

Cubu has unveiled its latest updates in the August 2024 release, bringing enhanced tools for workforce and case management. The Agent Attendance Tracking module allows agents to clock in and out through the Agent Console, enabling precise tracking of work hours. The addition of Real-Time Monitoring introduces Agent Attendance and Workload widgets, giving managers instant insight into team availability and productivity.

The new tools include dedicated appointment software that integrates seamlessly with existing systems, offering features like customer focus, online payment options, and website integration for a smooth booking experience. With this update, Cubu continues to refine its dashboard customization, reporting capabilities, and security protocols, ensuring a seamless user experience for organizations globally.

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Agent Attendance Tracking: A Key Focus

The highlight of this release is the Agent Attendance Tracking feature, enabling organizations to monitor agent activity more efficiently. Agents can easily clock in and out through the Cubu Agent Console, allowing managers to have a clear view of real-time agent availability and work hours. This tracking system integrates seamlessly with the existing scheduling system, ensuring that teams can manage their workforce effectively without extra hassle. Additionally, the system offers basic scheduling capabilities, making it an affordable and functional solution for users seeking essential scheduling features.

Real-Time Monitoring and Real Time Availability: Enhanced Decision-Making

With the introduction of the Agent Attendance Widget and Workload Widget, Cubu now provides a live overview of agents’ statuses and the distribution of workloads across units, ensuring real-time availability. Managers can use these tools to assess which agents are available and how work is allocated in real-time. For those who need more detailed oversight, the monitoring interface can be expanded into full-screen mode, making it easier to monitor large teams and departments on bigger displays.

Revamped Case Management, Resource Management, and Cross-Unit Scheduling

The Case Browser and Case Manager tools have undergone significant upgrades. These changes offer a more comprehensive view of active cases across different organizational units, simplifying the management process and helping managers track and resolve cases more efficiently by implementing clear scheduling rules.

Expanded API Capabilities, Multiple Locations, and Security Enhancements

The August release also introduces new S2S APIs, including agent impersonation and broader back-office task management. Coupled with upgraded security measures, including enhanced file validation protocols, Cubu ensures that all data remains protected while providing more dynamic workflow options and improved resource management.

Customized Dashboards and Advanced Reporting with Scheduling Tools

Customization has taken center stage in this release, allowing users to design their own dashboards by selecting and organizing widgets, including scheduling tools that customize when and how clients can book services, according to their needs. The reporting suite has been revamped, enabling users to filter data and analyze performance with customizable thresholds, making operational insights more accessible and actionable.

Looking Ahead

This release marks another step forward in Cubu’s mission to continuously improve the appointment scheduling and online booking experience. By listening to customer feedback and addressing the needs of service-oriented organizations, Cubu is delivering tools that make managing operations more efficient than ever before.

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